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Clinical Care Manager

• Supportive Role + 2 Care Managers + Quality Coordinator on site
• Holistic Resident Care + Balance of respect for care needs and resident goals
• NFP organisation + Salary Packaging + Flexible Approach

The Residence:

This glorious residence (Not for Profit) is located northwest of Brisbane CBD and is set in peaceful and tranquil grounds. The residence is large and has the privilege of supporting and providing holistic care services for close 180 residents that call the residence home.

The overall management of the residence is overseen by a highly experienced, supportive and inclusive RN. There are also 2 clinical managers on site, a full-time quality coordinator, very generous RN hours, committed personal care staff and a large team of lifestyle coordinators and volunteers to ensure that all residents are well supported and treated with dignity and respect.

The Clinical Manager Role:

The Clinical Manager will ensure that that staff respect the unique care needs and lifestyle goals of each resident and will oversee all aspects of clinical care including:

• Ensuring resident care plans are developed in consultation with the resident and their families/representatives to ensure it is tailored to their needs
• Ensuring care plans are regularly monitored and updated to ensure the residents health and wellbeing as required
• Monitoring all aspects of key clinical indicators to ensure the highest possible of clinical care
• Developing and maintaining exceptional relationships with residents, families, allied health providers and other key stakeholders
• Ensuring that the clinical team are responding in a timely manner to deterioration or changes in a resident’s condition and that referrals are being made as required
• Approachable leadership by example, mentoring a multi-disciplinary team across the clinical and care realm

The Candidate:

Our client is seeking a Registered Nurse that is not stuck in traditional medical mindsets, is passionate about aging well and that has a very flexible approach.

You must be highly energetic, enthusiastic and thrive on improving and enhancing the lives of the residents through individualised care.

You will be creative and always be looking for new and innovative ways to provide Resident-centred care.

You will provide exceptional clinical leadership and supervision of care teams including RN’s, Personal Carers & Allied Health staff.

The ideal candidates will exhibit the following:

• Genuine compassion and an inclusive approach
• A flexible approach with strong leadership skills
• Current APHRA Registered Nurse registration is essential
• A strong customer service focus
• Excellent communication and interpersonal skills – the ability to nurture relationships
• The ability to really think outside the square with a non-medical model focus
• Current police check or ability to obtain the same (Compulsory)
• Demonstrated understanding of the Aged Care Quality Standards
• Excellent communicator with all levels of management, staff, care recipients and their representatives
• Knowledge of Autumn Care would be highly regarded

What’s on Offer:

• The opportunity to lead and mentor an established team partnering with an experienced Service Manager and administration team
• Flexible working conditions
• Salary Sacrificing
• A change to have a voice and be recognised for your contribution
• Salary package based on experience

Give this one a go…This really could be the exciting change that you have been waiting for. You have nothing to lose. There will be a great deal of interest in this role so please don’t hesitate. To apply, Click here

 

Be a resource, not a sales pitch….

It was highlighted in the “Royal Commission into Aged Care Quality and Safety” interim report that the decision to enter a Residential Aged Care Facility (RACF) often follows a traumatic event, such as a fall or a sudden decline in health. The report also highlighted that older people and their families often find that their choices are limited, and that they have the right to expect they will be given useful information. Sadly, useful information is the exception, not the rule.

During recent Customer Experience Visits (mystery shopping), we have found the information provided, in most instances by a customer service officer (CSO), to often be generic, transactional and very focussed on:

• the potential consumers financial situation (ability to pay),;
• level of dementia the potential consumer has and,;
• the facilities inability to provide restorative care

We have found that the CSO’s very rarely asks what the consumer is looking for, for example ‘How can WE help you?’ It sounds simple, but in most instances, it just does not happen. It is often a ‘Hard Sell’ with unnecessary pressure being applied to ‘take the bed’.

There is such a thing as a “bad sale” in Residential Aged Care. RACF staff should not be ‘pulling out all the stops’ and ‘talking someone into’ taking a bed. This can be extremely traumatic for the resident and it can also damage goodwill and the reputation of your company.

The transition from a person’s home into RACF is a very stressful and challenging time. It is essential that the CSO or the person conducting the tour, are asking pertinent questions so that they can understand the potential consumer’s situation and their individual needs and requirements. It is about building rapport – new consumers want to speak to someone that is knowledgeable about the residential aged care facility. They want to put at ease and feel comfortable placing themselves or loved one into a RACF.

You never get a second chance to make a great first impression. Do you know what potential consumers experience when they contact and visit your organisation? Are they provided with useful information to help them make an informed decision? Are you staff sympathetic and empathetic to the trauma that the customer is feeling or are they pressuring the consumer into making a decision that may not be right for them?

The HDR Group are here to find out how your staff represent your company in the aged care industry. We have a highly experienced team of aged care professionals that will explore the end-to-end experience potential customers have with your organisation. Our detailed reports will provide compelling insights into how your organisation is viewed through the eyes of the potential consumer.

Please contact Rhonda Withers on 0438 748 846 or via email rhonda@thehdrgroup.com.au to schedule your customer experience visits.

This is the opportunity that you have been truly waiting for!  This is your opportunity to be a part of something bigger, something with amazing purpose. Innovative, supportive, wellbeing focus.

• Non-medical model mindset approach – mindfulness focus – support and nurture all aspects of a person’s wellbeing
• Culture Based organisation – genuine, nurturing, caring and supportive staff environment
• Negotiable Salary, relocation assistance and sponsorship considered

Ask yourself these questions:

• How would you like to have an occupational and/or Physiotherapy job, that just does not feel like a job?
• How you would like to work for a passionate organisation that develops tailored programs that nurtures teams and individuals?
• Do you require sponsorship? Let’s talk…..
• Are you an upcoming graduate who is looking to be part of a leading organisation that focuses on Health and Wellness?
• How would you like to relocate to Adelaide, a city that is Adelaide is overflowing with culture, events and entertainment where the cost of living is affordable and house prices are achievable? Would you move if relocation assistance was on offer?

The Organisation:

The organisation is a leading allied health service provider that focuses on ‘positive ageing’ and nurturing an ageing-well lifestyle while utilising restorative care techniques. They are progressive and truly innovative.

The organisation has a strong focus on providing exceptional support to staff with buddy systems, personal development programs and staff wellbeing programs.

The Role:

The organisation is continuing to grow and develop and in response, they are strengthening their dedicated team to promote an innovative model of health and well-being. Part time (flexible with days) or full time – you choose! This is not your typical 4B driven role!

You will be responsible for:

• Providing physiotherapy services to clients (community based and residential care)
• Undertaking comprehensive client assessments and providing health promotion advice
• Developing client wellness plans in consultation with the client, carer and / or family members
• Working as part of a multidisciplinary team to achieve client goals

• Building fabulous relationships with organisations and clients

The Candidate:

Our client is seeking an exceptional Physiotherapist/Occupational therapist that is not stuck in traditional medical mindsets, is passionate about wellness and aging well and that has a very flexible approach.

You must have a strong desire for individualised care that is centred on independence and ageing well.

The organisation is not focused on candidates with extensive experience. We are looking for a highly energetic, enthusiastic individuals that thrive on improving and enhancing the lives of their clients.

You will be creative and always be looking for new and innovative ways to provide client-centred options while promoting health and well-being. You will be instrumental in enabling clients to participate in the activities of everyday life to ensure endless happiness and joy.

Ideal candidates will exhibit the following:

• Genuine compassion
• A flexible and contemporary approach – strong assessment and wellness planning skills
• Graduates will be considered
• Current APHRA registration (or ability to obtain) is essential
• The ability to focus on client goals
• A strong customer service focus
• Excellent communication and interpersonal skills – the ability to nurture relationships
• The ability to really think outside the square with a non-medical model focus

Requirements:

• Upcoming Graduates are encouraged to apply!
• A degree or equivalent qualification in Physiotherapy/Occupational Therapy
• Current APHRA registration (or ability to obtain) is essential
• Current police check or ability to obtain the same (Compulsory)

Give this one a go…This really could be the exciting change and the lifestyle role that you have been waiting for. You have nothing to lose. There will be a great deal of interest in this role so please don’t hesitate. Click here to apply now

World Elder Abuse Awareness Day (WEAAD) is ‪15th June 2019‬

Elder abuse is any act which causes harm to an older person and is carried out by someone they know and trust such as a family member or friend.

The abuse may be physical, social, financial, psychological or sexual and can include mistreatment and neglect.

Better Place Australia has a Respecting Elders Program that supports older people with:

• Unusual or inappropriate financial activities like money being inexplicably withdrawn from their bank account

• The use of a power of attorney for purposes other than which it was intended

• Frequent and/or expensive gifts from an older person to their carer

• Belongings going missing

• A recent will or power of attorney has been made when the older person doesn’t seem capable of understanding or making such documents

• Irregular signatures on cheques

• Someone using undue influence over an older person

• The older person’s wishes not respected or ignored

• Being prevented from seeing friends and family

• Social isolation

• Increasing depression and anxiety

• Mistreatment or neglect

 

Care Manager Aged Care

 The Client:

Our Client is a leading provider of Community and Residential Aged Care, Retirement Living in Victoria and Queensland. The organisation is culturally and linguistically diverse and a large part of what they do is assisting people from a non-Australian background. Their methodology is not a medically based model, giving them a point of difference from other aged care facilities.

The Facility:

This large facility really feels like home. There are peaceful courtyards to sit in or walk around and it boasts a swimming pool, gymnasium, Café and shop! Pets are all welcome!

The Role:

The Care Manager is responsible for ensuring the effective and efficient delivery of care and clinical service

standards and legislative requirements. Reporting to the Facility Manager, this position provides leadership care. The role works with a team of registered staff, care workers, GP’s and allied health professionals to provide high quality clinical and care services.

The Care Manager is responsible for providing clinical governance for the service including advanced clinical support as part of holistic care for residents. To ensure holistic care is provided, this position will apply contemporary nursing practices which are evidence-based, will liaise with care staff and provide supervision to registered staff.

Key Requirements:

• Current AHPRA Nursing registration
• Recent Senior Aged Care experience
• Demonstrate strong leadership skills and the ability to delegate and prioritize work load
• Ability to work as part of a multidisciplinary team
• Experience providing exceptional clinical, resident centred-care
• ACFI knowledge and documentation skills
• Current Police Check
• Quality and continuous improvement knowledge and experience.
• Understanding of, and ability to manage human resource issues in consultation with the Facility Manager.

Benefits:

• Monday – Friday hours – No more shifts!
• Attractive salary plus benefits
• Professional development opportunities
• Market leading Aged Care provider

This is a unique opportunity to work in this glorious facility. Candidates from a diverse cultural background are encouraged to apply. If you would like to discuss this amazing opportunity further, please call Rhonda on 0438 748 846 or via email rhonda@thehdrgroup.com.au

 

Clinical Care Coordinator (RN Supervisor) Part Time Contract

The Client:

Our Client is a leading provider of Community and Residential Aged Care, Retirement Living in Victoria and Queensland. The organisation is culturally and linguistically diverse and a large part of what they do is assisting people from a non-Australian background. Their methodology is not a medically based model, giving them a point of difference from other aged care facilities.

The Facility:

This large facility really feels like home. There are peaceful courtyards to sit in or walk around and it boasts a swimming pool, gymnasium, Café and shop! Pets are all welcome!

The Role:

We are looking for an experienced Clinical Care Coordinator (RN1) or RN In Charge to work mornings, evenings, on-call and weekends.

You will be responsible for overseeing all clinical issues as per Standard 2 in the Aged Care Accreditation Standards. This role would suit someone who is driven and focused on providing excellence in care with the ability to mentor EN’s and AIN’S. This role will report directly to the manager.

Key duties:

• A Senior RN is required with proven In Charge experience
• Leadership
• Clinical management
• Assessment and care planning
• Family and resident engagement

This is a unique opportunity to work in this glorious facility. Candidates from a diverse cultural background are encouraged to apply. If you would like to discuss this amazing opportunity further, please call Rhonda on 0438 748 846 or via email rhonda@thehdrgroup.com.au

 

 

 

 

 

 

 

You Don’t Know What You Don’t Know.

Therefore, it stands to reason that to truly understand, you must first know what questions to ask!

Do you know if your residents feel they are being treated with dignity and respect?

Do your residents feel like they are being supported to exercise their choice and independence?

Under the New Quality Standards, Aged Care Providers will be required to demonstrate how they ensure every resident is treated with dignity and respect, and their identity, culture and diversity is valued. Providers will need to have evidence to demonstrate how each resident is able to exercise choice and independence, and how they as a quality care provider, support residents in these decisions.

Your key ‘clinical indicators’ may look good, they may even be great, but the only way to truly know if your residents are happy with their care, is to ask them.  A smile or lack of aggression may not be the true indicator that a resident is happy with their 2^nd daily showers. Providers are now required to show evidence that care is tailored to each resident’s needs.

Some facilities look like resorts or 5 star hotels, and command a RAD of over $1 million, however does this necessarily translate to quality care and lifestyle? Do residents feel safe and comfortable and are their lives fulfilled? Does a busy 7-day calendar of activities and a regular schedule of visiting allied health professionals, mean your residents are happy and content and feel their needs are being met?

Many providers believe they nurture an environment where residents and their families feel supported and are comfortable to give feedback or make complaints. Recent reports into the Aged Care sector have highlighted that this has often not been the case. Many residents and their families reported feeling their concerns were not adequately investigated by facility staff, leaving families to resort to installing surveillance cameras. This scenario has become all too common, with families often left feeling ‘too little, too late’ following another empty apology and promises of change. Organisations reputations are left in tatters with the loss of local support and trust in their communities.

DON’T be tomorrow’s news. Resident’s often report feeling uncomfortable giving negative feedback for fear of reprisal, and rely on family intervention once situations have escalated. This is where we can help. Our industry experts will put your residents and families at ease and unveil their experiences, the good and the bad.  We will give you an independent assessment of how your services fare through the eyes of those in your care.

You will find great value in using highly specialized HDR Group consultants because our assessments are industry focused and not influenced by internal politics. Such an evaluation will help a forward-thinking company identify potential problem areas and improve its ability to manage the risk factors. We will provide an unbiased evaluation of your care and services.

Ignorance is not bliss. To find out more, please call our Managing Director Rhonda Withers on 0438 748 846 or via email rhonda@thehdrgroup.com.au

 

Our client is a leading aged care provider that specialises in providing aged care services to help consumers live fulfilling lives. They are recognised for their high-quality care and for their personalised approach, experience and results.

They are undergoing an exciting period of development and growth and we have an opportunity for an energetic and passionate person to join their team in the newly created position State Manager NSW. There are currently 6 Residential Aged Care (RAC) homes in the NSW portfolio.

Reporting directly to CEO, this position is responsible for providing overall leadership and direction across the residential aged care services.

There will be a strong focus on Quality and Operational Management, and you will draw on your experience as a senior manager to lead the RAC team effectively and efficiently; setting and maintaining goals and priorities in line with the organisational strategy.

To succeed in this role, you will have:

• extensive experience managing in residential aged care, demonstrating successful leadership and a working knowledge of the aged care industry, including extensive knowledge of Aged Care Quality Systems the Aged Care Funding Instrument (ACFI)
• Extensive Experience writing responses, applications and significant experience dealing with the standards agency)
• a very strong understanding and knowledge of the Aged Care Reforms and accreditation standards
• demonstrated operational expertise and a strong hand on approach
• excellent interpersonal and communication skills that deliver effective leadership, builds and develops teamwork, and establishes successful working relationships with stakeholders.

You will possess a relevant qualification in a health-related discipline, (Preferably RN) with strong clinical and quality systems knowledge and significant experience at senior management level within an organisation of similar size and complexity.

This is a full-time position based in NSW and you will be required to travel between sites.

There is an exceptional salary package on offer and relocation assistance will be considered.

This really is your chance to mold the role into your own and build a team that will include a Quality Manager, ACFI Manager and the required support personnel.

If you would like to find out more about this extraordinary new opportunity, please register you interest below or email at rhonda@thehdrgroup.com.au

 

 

What are some of the top things that potential villagers are looking for in a Retirement community?

We recently conducted some Retirement Community Customer Experience audits – 2 communities within 2.5km of each other.

One had an extensive waiting list & the other had a significant amount of ‘houses’ for sale.

Why?

As a potential consumer, it was very easy to see & understand why one of the villages had an extensive waiting list.

It is also interesting to note that in this instance, price really had nothing to do with the waiting list. The entry price was very similar at both villages – the village with the extensive list offered only one pricing option. The village with vacancies offered some genuine options to reduce the overall fees & charges.

Knowing your Customer Experience will be your competitive differentiator.

If you would like to speak with me about why the village had an extensive waiting list & customising a package of customer expectation auditing (mystery shopping) for your retirement villages, please call Rhonda 0438 748 846 or email rhonda@thehdrgroup.com.au

How did we go?

If done well, the admission process for a new aged care services user will lay great foundations for a meaningful transition into aged care services.

 

If the new consumer & their family are disengaged from the beginning, it may be very difficult to re-engage with them.

Feedback from new consumers & their families is crucial; it is how you improve. 

 

Assessment & Monitoring against the new Aged Care Quality Standards will also require organisations to provide regular input & feedback from consumers.

 

So how do you gauge what worked & what didn’t?

 

Ask them!

 

• Were the financial aspects discussed in a respectful & non-threatening way? Were you given choices?

• Were they & their family provided with all the information they require to make an informed decision?

• Were the facility staff empathetic or was pressure applied?

• Was every effort made to meet their needs, wants & desires?

 

The HDR Group specialises in conducting engaging interviews with your chosen number of new consumers & their families to deliver frank, candid, independent & honest feedback based on their experience.

 

Assessment & Monitoring against the new Aged Care Quality Standards will commence from 1 July 2019.

The standards have a very clear focus on Consumer Dignity and Choice & you will be required to include evidence about how you support consumers to exercise choice & independence.

Some examples:

• Fridges not permitted in consumers rooms
• No Alcohol allowed
• Efforts will not be made to improve the consumers mobility
• No meal choices & set meal times
• Will not accept consumers with challenging dementia behaviours
• Placement acceptance will be based on ACAT Support plan information
• Ability to pay (with RAD preference) Admission enquiries provide the potential new consumer their first impression of your company.

If done well, the admission process will lay great foundations for a meaningful transition into care.

If the new consumer & their family are disengaged from the beginning, it may be very difficult to re-engage with them.

Do you know what potential consumers are being told when they make a new enquiry?