How did we go?
If done well, the admission process for a new aged care services user will lay great foundations for a meaningful transition into aged care services.
If the new consumer & their family are disengaged from the beginning, it may be very difficult to re-engage with them.
Feedback from new consumers & their families is crucial; it is how you improve.
Assessment & Monitoring against the new Aged Care Quality Standards will also require organisations to provide regular input & feedback from consumers.
So how do you gauge what worked & what didn’t?
• Were the financial aspects discussed in a respectful & non-threatening way? Were you given choices?
• Were they & their family provided with all the information they require to make an informed decision?
• Were the facility staff empathetic or was pressure applied?
• Was every effort made to meet their needs, wants & desires?
The HDR Group specialises in conducting engaging interviews with your chosen number of new consumers & their families to deliver frank, candid, independent & honest feedback based on their experience.