What is the one thing that potential new recipients and their families are looking for in a Residential Aged Care Facility?
They simply want to know that care and services that your organisation offers are going to meet their individual needs, requirements and wants.
So why is it then that when inquiries are made to providers, that there is just such a focus on how challenging their ‘behaviours’ may be and can you afford the fees that we charge?
This is certainly been an overwhelming theme to the customer experience calls we are making. No one is asking ‘How can WE help you?’ It sounds simple, but in most instances, it just does not happen.
If you would like to have a chat about how we can measure your potential customer experience, please call me on 0438 748 846 or email firstname.lastname@example.org