Let’s talk about Fridges.
Yes, that’s right…I am curious to hear your thoughts on this!
Through my customer experience auditing (mystery shopping), I have received very conflicting information from residential aged care facilities about residents ‘right’ to have bar fridge in their own room.
The conflicting advice consists of:
• Bar Fridges are provided by the facility for all residents in their own room
• Residents are welcome to bring in their own bar fridge for their room
• No Fridges are allowed in the resident rooms – Accreditation dictates that the resident fridges will require temperature monitoring and recording 3 times a day.
If the fridge has been checked (tested and tagged), is it fair to say that residents are able to have a small bar fridge in their room (their home) if they desire?
Or do fridges in resident rooms bring an unacceptable level of risk to the facility?
#customerexperience #agedcare #residentialagedcare #consumerchoice #consumerdirectedcare #cdc #accreditation