It’s time to see what your potential consumers are really thinking! Did you know that an unsatisfied customer will do more damage to your brand by telling other people about it rather than complain to you about it…..
In an ever increasing competitive aged & community care market, potential care recipients & their families not only want the right aged care facility or community care support package, they are also demanding superior customer service.
Customer Experience audits help providers understand the experience the potential care recipients & their families receive when they are making new enquiries.
These audits are an effective and reliable way to measure the experience that your potential new customers encounter.
Finding out what service potential care recipients receive from your local competition will also go a long way to help you evaluate your own customer service standards.
The HDR Group offers a wide variety of customised customer expectation auditing experiences. You will see your organisation through a consumer’s eye.
Our Difference: We are industry specific & we are passionate about customer service excellence.
The people we employ as customers experience auditors have sector experience & knowledge.